Privacy Policy

Last Updated: October 11, 2026

At the Mauritanian Digital Solutions Office (RCM), we respect the privacy of our website visitors, clients, and everyone who communicates with us. We recognize the importance of protecting the information and data provided to us when using our website or communicating with us, including communications via WhatsApp.

This Privacy Policy explains the types of information we may collect, how we use and protect it, the circumstances in which it may be shared, and the options available to users regarding their data.

1. Information We May Collect

Information Provided Directly by the User

We may collect information that users provide directly to us when contacting us or using the forms and services available through our website. This may include:

• Name and contact information.
• Phone number and email address.
• Company or organization name.
• Information submitted through contact forms or service requests.
• Details about the project or service the client is inquiring about.
• Communications between the user and RCM.
• Basic technical information related to website usage, such as browser type, device, IP address, and usage data, when such information is available through website services, hosting services, or analytics tools.

Information from WhatsApp Communications

When you contact us through RCM's WhatsApp number, we may collect and retain:

• Your phone number and the account name displayed on WhatsApp.
• The content of messages sent by the user, their timestamps, and technical identifiers.
• Attachments sent by the user, such as an image of proof of payment.
• Voice messages, which may be automatically transcribed into text in order to process the request.
• Order information, such as the product, quantity, invoice number, and order status.

Professional Information from Publicly Available Sources

We may collect professional contact information about companies and organizations operating in Mauritania from publicly available sources, such as company websites, business directories, and search engine results. This information may include the organization's name, business sector, city, website, and publicly listed phone number.

We use this information to introduce our services to organizations that may be interested in them. Any organization may request the deletion of its data or ask us not to contact it, as explained in Section 10.

We do not ask users to provide information that is unnecessary for providing a service or processing their request.

2. How We Use Information

We may use the information collected for purposes related to providing our services and operating our website, including:

• Responding to inquiries and contact requests, including messages received via WhatsApp.
• Assessing client needs and providing appropriate proposals and services.
• Recording orders, issuing invoices, and following up on payment and delivery.
• Delivering agreed projects and services.
• Providing technical support and after-sales services.
• Managing client relationships and communications.
• Introducing our services to organizations that may be interested in them.
• Improving the website, services, and user experience.
• Monitoring website performance and security and addressing technical issues.
• Sending information related to a service or order when necessary.
• Complying with applicable legal or regulatory requirements where appropriate.

3. WhatsApp Service and Automated Assistant

We use the WhatsApp Business platform provided by Meta to communicate with clients. Messages pass through Meta's systems and are also subject to its terms and privacy policy.

• Automated responses: Your messages may be answered by an AI-powered automated assistant. To generate a response, message text is processed by an external artificial intelligence service provider. The assistant will not deny that it is automated if asked.
• Speaking with an employee: You may request to speak with an employee at any time, in which case the conversation will be transferred to a representative of the office's Sales Department.
• Invoices and payments: Invoices are issued and receipt of payments is confirmed by office employees, not by the automated assistant.
• Conversation history: We retain incoming and outgoing messages to follow up on orders, provide support, and improve our service.
• Service introduction messages: We may send introductory messages about our services to certain organizations using WhatsApp-approved templates. If an organization informs us that it does not wish to receive such messages, we will stop contacting it.
• Sensitive information: Please do not send passwords, bank card details, or any other sensitive information that is not required for your request through WhatsApp.

4. Sharing Information with Third Parties

We do not sell or rent users' personal data.

In certain cases, we may need to share a limited amount of information with service providers or technical parties that assist us in operating our website or providing our services, such as hosting services, cloud infrastructure, email services, the WhatsApp Business platform, artificial intelligence services, communication and analytics tools, and technical integrations.

Such sharing is limited to the information necessary to perform the relevant service, depending on the nature of each service and the controls available from its provider.

Information may also be disclosed when required by a legal obligation or a request from a competent authority in accordance with applicable procedures.

5. Third-Party Services and Data Processing Outside Mauritania

Our website or some of our services may rely on services and platforms provided by third parties, such as hosting, analytics, email, APIs, communication services, or cloud services.

Data processed through these services may be subject to the privacy policies and terms of their respective providers. We therefore recommend reviewing their policies when using services associated with them.

Some of these providers operate outside Mauritania. As a result, certain data may be transferred to, stored on, or processed on servers located outside the country to the extent necessary to provide the service.

6. Cookies

Our website may use cookies or similar technologies to operate certain features, save certain preferences, improve the user experience, and obtain statistical information about website usage, depending on the tools and services enabled.

Users can control cookies through their browser settings. Please note that disabling certain cookies may affect some website functionality.

7. Information Security

We take appropriate technical and organizational measures to help protect information against unauthorized access, use, modification, or disclosure, according to the nature of the data and services involved.

However, no method of transmitting or storing data over the Internet can be guaranteed to be 100% secure. Therefore, absolute protection against all security risks cannot be guaranteed.

8. Data Retention

We retain information, including WhatsApp conversation history and order data, for as long as necessary to fulfill the purposes for which it was collected, to perform services and obligations related to the client, or as required by relevant legal and regulatory requirements.

Retention periods may vary depending on the type of information, the nature of the service, and the relationship with the client.

9. External Links

Our website may contain links to external websites or services that are not operated by RCM.

We are not responsible for the privacy practices or content of those websites and services. We recommend that users review the privacy policy of any external website they visit.

10. User Rights and Data Requests

Users may contact us to inquire about the personal information they have provided to us or that we retain about them, or to request its correction, updating, or deletion where possible and appropriate, depending on the nature of the data and any applicable legal or contractual obligations.

• Stopping messages: Any person or organization may request at any time not to receive messages from us by informing us in the same WhatsApp conversation or through the contact methods listed in Section 14.
• Data deletion: Users may request the deletion of their conversation history or organization data stored by us through the same contact methods. We will fulfill the request unless a legal or contractual obligation requires us to retain the data.

We may need to verify the identity of the requester before processing certain data-related requests in order to protect users' privacy.

11. Project and Client Data

During the implementation of projects, clients may share information or data with us that is necessary for developing or configuring systems or providing technical support.

We handle this information only to the extent necessary to deliver the agreed services. Certain projects may also be subject to additional agreements or terms that define the responsibilities of the parties and data-handling procedures in greater detail.

12. Privacy of Artificial Intelligence Systems and Integrations

We use artificial intelligence and automation systems in some of our operations, including responding to WhatsApp messages as described in Section 3.

When providing services to clients that involve artificial intelligence, automation, or integration with external systems and services, certain data may be processed by the systems or service providers involved in implementing the solution.

The way data is processed is determined according to the design of the project and the services and integrations used. Requirements relating to data access, permissions, and information sources may be agreed upon with the client according to the nature of the project.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services, or regulatory and technical requirements.

The updated version will be published on this page, and the Last Updated date will be revised whenever changes are made.

14. Contact Us

For any inquiry or request concerning this Privacy Policy or the processing of data, including requests for data deletion or to stop receiving messages, you may contact:

• Mauritanian Digital Solutions Office (RCM)
• Nouakchott, Mauritania
• Website: www.ritanellc.com
• WhatsApp: +222 48 19 48 11

You may also contact us through our official communication channels or the contact form available on our website.

By using this website or communicating with us through WhatsApp and providing information through our services, the user acknowledges having read this Privacy Policy and understood how information is handled as described herein.